For years, Apple has sent new Genius hires to its Infinite Loop headquarters in Cupertino, or sometimes an auxiliary campus in Austin or Atlanta, to receive hands-on training for up to three weeks. Recently, however, Apple appears to have stopped offering these group-oriented trips, according to people familiar with the matter.
Read more “Apple Retail Ends Genius Training in Cupertino, Moves to In-Store Web Seminars”
In an apparent policy shift, Apple recently notified store technicians that third-party iPhone screen repairs no longer void the handset’s standard warranty as long as the unauthorized fix does not damage the casing or other related components.
According to an internal memo distributed to Apple store employees on Friday, and subsequently obtained by MacRumors, iPhones that have undergone third-party screen repairs or replacement are now eligible for partial coverage under Apple’s warranty.
Read more “Third-party iPhone screen repairs no longer void warranty, Apple says”
The ‘indestructible’ handset returns, complete with one-month standby time, colour screen and bags of nostalgia
An Apple support document that pointed people to the page was updated on Jan. 24 to remove any reference, and the direct link has stopped working in the past day. The status system let users enter an IMEI or serial number.
The updated support document suggests that people buying a device test Activation Lock hands-on, and have the seller help (in person or otherwise) if it’s still in effect. In many cases this is impractical, such as when buying online from someone in another city.
The change could potentially help the black market or even increase thefts, given that sellers have a better chance at pulling off scams.
Activation Lock has been on available on Apple devices since iOS 7, and more recently watchOS 2, meaning that many people buying a used Watch or iOS device run the risk of getting non-functional hardware.
Cities like New York City and San Francisco have regularly had to cope with robbers snatching devices off of unsuspecting victims.
In rarer cases Apple stores themselves have become targets, assaulted in smash-and-grab raids made possible by the company’s preference for glass facades.
Source: appleinsider
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